Refund policy

Refund Policy

At ZERETHRA, we want every customer to feel confident when shopping with us.

Due to the personal nature of fragrance products, we do not accept returns or refunds for opened, used, or damaged-after-delivery items.

Returns and refunds may only be accepted if the item arrives damaged, defective, incorrect, or if there is an issue caused by our fulfillment process.

To request a refund or replacement, please contact us within 7 days of receiving your order at:

support@zerethra.com

Please include:
- Your order number
- Your full name
- A clear photo or video of the issue
- A short explanation of the problem

If your request is approved, we will offer a replacement, store credit, or refund depending on the situation.

Items must be unused, unopened, and in their original packaging where applicable.

Non-Refundable Items

We do not offer refunds for:
- Change of mind
- Opened or used fragrance products
- Incorrect address provided by the customer
- Delivery delays outside our control
- Items damaged after delivery

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us as soon as possible so we can review the issue and help resolve it.

Refund Processing

If a refund is approved, it will be processed back to your original payment method. Please allow time for your bank or payment provider to process the refund.

For refund or return questions, please contact us at:

support@zerethra.com