Shipping policy

Shipping Policy

At ZERETHRA, we aim to provide a smooth and reliable delivery experience for every customer.

Processing Time

Orders are usually processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.

Shipping Locations

We currently plan to ship within Australia. International shipping may be added in the future.

Estimated Delivery Time

Estimated delivery time within Australia is usually 3–10 business days after the order has been processed.

Please note that delivery times may vary depending on your location, courier delays, public holidays, or other circumstances outside our control.

Shipping Costs

Shipping costs will be calculated and shown at checkout before you complete your order.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details if tracking is available.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order. ZERETHRA is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping details provided by the customer.

Lost or Delayed Packages

If your order is delayed or appears to be lost, please contact us and we will do our best to help you with the courier or delivery provider.

For any shipping questions, please contact us at:

support@zerethra.com